Frequently Asked Questions

All Aasopalav items are delivered through reputed courier partners who will provide a Tracking ID for your order. You can track your order by login into your Aasopalav account.

At the time of delivery, the courier partner may reach the shipping address and if the product is not collected then it will be delivered to the nearest office of the courier company.

In order to successfully sign up or log in to your registered account please follow the following steps:

Visit Home page > click User Account icon on the top right corner > Sign up or sign in

To change your password, please follow the given steps:

Click on Account -> insert e-mail id -> answer the equation > click send

You will receive an OTP, through which you will be able to change your password.

All the products bought from Aasopalav are necessary to be dry cleaned. Aasopalav does not guarantee for the embroidery, artificial or pure fabric, zari, or designs.

The product on the website color may vary from the color of the original product due to photography effects and lighting. Also the device screen and brightness may affect the display of the color. We try our best to meet the accuracy of the product displayed and the end product.

Product, once purchased will not be exchanged or returned under any circumstances. Refund will not be initiated either. We recommend our customers to try and enjoy our “Book a Live Session” on our online store. After taking a look at products, our customers can initiate the process of purchase. After the saree is selected and paid for, your products will be sent for delivery.

Once an order has been placed and paid for, it cannot be cancelled.

Product, once purchased will not be exchanged or returned under any circumstances. Refund will not be initiated either. We recommend our customers to try and enjoy our “Book a Live Session” on our online store. After taking a look at products, our customers can initiate the process of purchase. After the saree is selected and paid for, your products will be sent for delivery.

Once an order has been placed and paid for, it cannot be cancelled.

All the products bought from Aasopalav are necessary to be dry cleaned. Aasopalav does not guarantee for the embroidery, artificial or pure fabric, zari, or designs.

Product, once purchased will not be exchanged or returned under any circumstances. Refund will not be initiated either. We recommend our customers to try and enjoy our “Book a Live Session” on our online store. After taking a look at products, our customers can initiate the process of purchase. After the saree is selected and paid for, your products will be sent for delivery.

Once an order has been placed and paid for, it cannot be cancelled.

“Book A Live Session” is located on the home page below “Aasopalav”. We recommend our customers to try and enjoy our “Book A Live Session” on our live store. Consumers can book a particular time slot of their choice, in the given working hours and take an exclusive look at our sarees. Then, customers can complete the purchase.

To book a live session, please follow the given steps.

Click on All Sarees on top of the Home Page.

Click on Live Demo for sarees you wish to see.

Click on the Video option on top of the page.

Fill your details in the given form and submit.

Upon submitting the form you will receive a video call on the selected day and time.

A maximum 5 sarees can be selected to have a look at in the “Live Session”.

No, we do not have online wallet.

Following are the modes of payment for the shopping with Aasopalav:

  • Credit Card & Debit Card:

We accept MasterCard, Visa card, Discover, American Express, Dines Club Card and Maestro Card.

  • PayPal
  • Bank Transfer
  • Net Banking/ Debit card:

We support net banking with HDFC, Kotak, ICICI, IDMI, IndusInd Bank, Punjab National Bank etc.

For terms and conditions, scroll down to the end of the page.

Yes, You can directly register and login to our website.

We do not have loyalty points as of now.

No. Currently our service is active only in India.

All our products undergo a thorough quality check.

Missing, uneven or contrast yarns are nothing but characteristics of the weaving procedure. It is a part of the product and not considered to be a defect. Unevenness in the colors is a part of the style. Our thorough quality check process ensures quality of the product.

No, the blouses aren’t stitched.

Yes, free of cost fall and edging service is available for all sarees above 2500. For saree below 2500, 150 will be charged.

Yes, free of cost fall and edging service is available for all sarees above 2500. For saree below 2500, 150 will be charged.

Yes, we deal in bulk orders. Contact us on connect@aasopalav.in or +91 9757272002 to know more.

Our sarees are available in different kinds of fabric. To know more about the fabric and style options please visit _LINK_ page.

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